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User Plans not updating on purchase

  • WDMediaCo

    WP Version: 5.4.2
    Academy Version: 2.17

    I have customers who have been renewing their memberships after their previous plans, and it seems that once they checkout it removes the user_plan comments from the DB and they cannot access their membership.

    Not sure where to start here, please let me know what I can do, thank you!


    I cannot replicate the issue, as I setup a dummy account and created it without an issue using a 100% off coupon. I have not tried a live purchase.

    I just updated to WP5.5 and Academy 2.23 and woocommerce to 4.5.1 – I hope this resolves the issue. Please let me know if this has happened in the past and if there are steps I need to take.

    Thank you!

    ihor Staff

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