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System emails showing variables, not values

  • nectsta

    Hi,

    I’ve tried reaching out a few times this week via email, but I haven’t been able to get anywhere on this issue. It seems that emails for user registration/password change etc… via the my account button/link contain the variable names instead of the actual values they represent for each user. For example, registered users receive an email like this:

    Hi %name%! Thank you for registering, here’s your password: %password%

    Instead of:

    Hi Fred! Thank you for registering, here’s your password: Password123

    I have done a conflict test on a copy of the site deactivating all plugins but the issue was still there. Also I turned on debugging in WP but a debug.log file wasn’t generated. Has anyone experienced this or know what I can do to fix it quickly? I’m in a bind for time, as our show is set to air tomorrow. Anything anyone can do to help me would be greatly appreciated. If someone from Themex gets this in time, I have sent an email with credentials and other information.

    Thanks!!

    ihor Staff

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